Shipping policy

Order processing and handling time

Once your order is placed and payment has been successfully confirmed, our team gets to work preparing it for dispatch. Orders are typically processed and prepared for shipment within 1-2 business days. Please note that handling time refers to the period between placing your order and it leaving our facility, and is separate from the delivery time below. Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery time

Once your order has been dispatched, you can expect it to arrive within 2-4 business days. This estimated delivery window begins once the parcel has left our facility and is provided as a guide only; actual delivery times may occasionally vary due to factors outside our control, such as courier delays or local circumstances.

Shipping regions

At present, we ship exclusively within the United Kingdom. If your delivery address falls outside this region, we are unfortunately unable to process your order at this time.

Shipping costs

Shipping costs are calculated based on your order and delivery address, and the exact amount will always be clearly shown at checkout before you confirm and pay for your order. This ensures there are no surprises — you will know the full cost of your purchase, including delivery, before your payment is finalised.

Order tracking

As soon as your order is shipped, you will automatically receive a confirmation email containing a tracking link. You can use this link at any time to follow your parcel's journey and check its current status, right up until it arrives at your door. Please allow a short period after dispatch for tracking information to update, as this can sometimes take a little time to become active.

Delayed, lost, or damaged parcels

While we work with reliable couriers to ensure your order arrives safely and on time, we understand that issues can occasionally occur during transit. If your parcel arrives damaged, appears to be lost, or has not reached you within the stated delivery timeframe, please get in touch with us as soon as possible so we can investigate and resolve the matter promptly.

Contact us

If you have any questions about your shipment or need assistance with an order, please contact us at contact@fyrenzo.shop. We aim to respond as quickly as possible and will do everything we can to put things right.