Refund policy

Overview

We want you to be completely happy with your purchase. If something isn't right, this policy explains how our returns process works, how long you have to change your mind, and how refunds, exchanges and warranty claims are handled.

Your right to return goods (30-day return window)

You may return your order within 30 days of delivery, and you do not need to give us a reason. This is in addition to your statutory right of withdrawal. For full details of the statutory withdrawal right and how it applies to your order, please see our Right of Withdrawal terms.

How to start a return

Starting a return is simple. Just follow these steps:

  1. Email contact@fyrenzo.shop with your order number and the item(s) you'd like to return.
  2. We'll send you a return label within one business day of receiving your request.
  3. Repack the goods securely, ideally in their original packaging, and attach the label to the parcel.
  4. Drop the parcel off at your local postal office.

Once your return is on its way, keep hold of your proof of postage until the refund or exchange has been confirmed, just in case you need it.

Condition of returned items

To be eligible for a return, please make sure that:

  • Goods are complete and returned in their original packaging.
  • Labels and protective films remain attached and undamaged.
  • Hygiene items and sealed products have not had their seal opened, as these are excluded from return once opened.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Exchanges

If you'd prefer a different size or item rather than a refund, we're happy to help. Simply let us know when you contact us and we'll arrange an exchange instead. Once your returned item has been received and checked, your replacement will be dispatched in line with our usual handling time of 1-2 business days, with delivery typically taking a further 2-4 business days.

Refunds

Once we receive and inspect your return, we will process your refund within 5 business days. Refunds are issued to your original payment method, in Pounds Sterling (GBP). Depending on how you paid, this may include Visa, Mastercard, American Express, Discover, Diners Club, Google Pay or Apple Pay. Please note that it may take a little longer for the refund to appear on your statement, depending on your card issuer or payment provider.

Return shipping costs

You will not be charged for returning your order — we cover the cost of return shipping in full.

Faulty, damaged or incorrect items, and warranty

If an item arrives faulty, damaged or incorrect, please contact us straight away so we can put things right. In addition to your right to return goods within 30 days, all products are covered by a 2-year warranty. If you believe an item has developed a fault covered under warranty, get in touch and we will advise you on the next steps.

Questions?

If you have any questions about a return, refund, exchange or warranty claim, we're happy to help. Reach us at contact@fyrenzo.shop or call us on +446731325505.