Privacy policy

1. Introduction

Fyrenzo ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what personal data we collect when you visit or shop with us, why we collect it, how we use and share it, and what rights you have in relation to it. It applies to all visitors, customers and other users of this website.

2. Who is responsible for your data (the controller)

The controller responsible for the personal data processed through this website is:
Fyrenzo
7 King Ferry
ST3 5SH Russellland, United Kingdom
Email: contact@fyrenzo.shop
Phone: +446731325505

If you have any questions about this Privacy Policy or about how your personal data is handled, please contact us using the details above.

3. What personal data we collect

We collect personal data in the following situations.

3.1 When you visit the site

When you browse our website, our server automatically and temporarily logs certain technical information, including your IP address, the date and time of your visit, the URL requested, the referring page, and details about your browser and operating system. This information is used to keep the site secure, diagnose technical issues, and ensure the website functions reliably. Legal basis: our legitimate interest in the security and stability of our website (GDPR Art. 6(1)(f)).

3.2 When you place an order

To process and fulfil your order, we collect the information necessary to do so, including your name, billing and shipping address, email address, phone number (optional), and payment details. This data is used solely to complete the purchase, arrange delivery, and handle any related customer service, warranty or returns matters. Legal basis: performance of a contract with you (GDPR Art. 6(1)(b)).

3.3 When you contact us

If you contact us, for example by email or phone, we store the content of your message together with your contact details so that we can respond to your enquiry and keep a record of the correspondence. Legal basis: performance of a contract or pre-contractual measures, and our legitimate interest in providing effective customer support (GDPR Art. 6(1)(b) and (f)).

4. How long we keep your data

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to provide our services, respond to enquiries, and comply with any applicable legal, accounting or reporting obligations. Once data is no longer required for these purposes, it is deleted or anonymised.

5. Sharing your data

We do not sell your personal data. We only share personal data with third parties where:

  • you have given your explicit consent;
  • sharing is necessary to perform a contract with you, for example passing your details to a shipping or payment provider so your order can be fulfilled;
  • we are subject to a legal obligation requiring disclosure; or
  • we have a legitimate interest in sharing the data, in accordance with GDPR Art. 6(1)(f), and this interest does not override your own rights and freedoms.

Any third party that processes personal data on our behalf is required to handle it securely and only for the purposes we specify.

6. Services we use

This website is hosted on the Shopify platform, provided by Shopify Inc., 150 Elgin Street, Ottawa, ON, K2P 1L4, Canada. Shopify processes certain data on our behalf in order to operate the store, and as a result some personal data may be transferred to and processed in countries outside the United Kingdom.

Payments are handled by our configured payment providers, which support the following payment methods: Visa, Mastercard, American Express, Discover, Diners Club, Google Pay and Apple Pay. Each payment provider processes your payment information under its own privacy policy and terms, and acts as an independent controller or processor for the data it handles in connection with your payment.

7. Cookies

We use cookies that are strictly necessary for the website to function correctly, such as those required to operate the shopping cart and checkout. Optional cookies, such as those used for analytics or marketing purposes, are only placed on your device after you have given your consent through our cookie banner. You may withdraw or change your cookie consent at any time.

8. Your rights

Under the GDPR, you have the following rights in relation to your personal data:

  • Right of access – you can request confirmation of whether we process your data and obtain a copy of it (Art. 15);
  • Right to rectification – you can request that inaccurate or incomplete data be corrected (Art. 16);
  • Right to erasure – you can request that we delete your personal data where certain conditions apply (Art. 17);
  • Right to restriction of processing – you can request that we limit how we use your data in certain circumstances (Art. 18);
  • Right to data portability – you can request a copy of your data in a structured, commonly used format, or ask that it be transferred to another controller (Art. 20);
  • Right to withdraw consent – where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal (Art. 7(3));
  • Right to lodge a complaint – you can lodge a complaint with a supervisory authority if you believe your data has been processed unlawfully (Art. 77).

To exercise any of these rights, please contact us at contact@fyrenzo.shop.

9. Right to object

Where we process your personal data on the basis of legitimate interest, you have the right to object to that processing at any time under GDPR Art. 21. If you object, we will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where the processing is necessary for the establishment, exercise or defence of legal claims.

10. Changes to this policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on this page, and we encourage you to review it periodically.

11. Contact us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please get in touch:
Fyrenzo
7 King Ferry, ST3 5SH Russellland, United Kingdom
Email: contact@fyrenzo.shop
Phone: +446731325505