Contact information

We welcome your questions, feedback and requests. Whether you would like to check on an order, ask about a product before you buy, or raise a query about a return, exchange or warranty claim, the following details set out the best way to reach us and what to have ready when you do.

Postal address

You can write to us at the following address:

Fyrenzo
7 King Ferry
ST3 5SH Russellland
United Kingdom

Contact details

For the quickest response, we recommend contacting us by email in the first instance. You can also reach us by phone or visit our website for more information about our products and policies.

What we can help you with

Our team is happy to assist with a wide range of queries, including:

  • Orders and delivery: updates on order status, dispatch and delivery within the United Kingdom. Orders are typically handled within 1-2 business days and delivered within 2-4 business days once dispatched.
  • Returns and exchanges: we accept returns within 30 days, and we cover the cost of return shipping. If you would prefer an exchange rather than a refund, this can be arranged as an alternative. Approved refunds are processed within 5 business days.
  • Warranty claims: our products are covered by a 2-year warranty, and we are on hand to help if you experience an issue within this period.
  • Payments and billing: questions about payments made using Visa, Mastercard, American Express, Discover, Diners Club, Google Pay or Apple Pay, or about charges shown on your statement.
  • General enquiries: anything else you would like to know about our products, services or policies.

When contacting us about an existing order, please include your order number and any relevant details so that we can assist you as quickly as possible.