Warranty

Overview

This Warranty Policy explains the protections that apply when you buy from Fyrenzo. It covers your statutory rights as a consumer, any additional manufacturer warranty that may apply to a product, and how to report a fault so that we can put things right as quickly as possible.

Statutory warranty

All goods sold by Fyrenzo are covered by the statutory warranty for defects. If an item you receive is faulty, you are entitled to a remedy under UK consumer law — this may include repair or replacement of the item and, where the law allows, a price reduction or a full refund. These statutory rights exist regardless of any manufacturer warranty and are not affected by it.

Manufacturer warranty

Where a product carries an additional manufacturer warranty, it applies for 2 years from the date of purchase. This manufacturer warranty sits on top of, and does not replace or limit, your statutory rights described above. If a covered fault develops within this period, we will work with you to arrange the appropriate remedy.

What to do if a product is faulty

If you believe a product is defective, please get in touch with us as soon as you become aware of the issue so that we can assess and resolve it promptly. To help us deal with your claim quickly, please provide the following when you contact us:

• Your order number
• A clear description of the fault
• Photos of the issue, where possible

You can reach us at contact@fyrenzo.shop. Once we have reviewed the information you provide, we will let you know the next steps and, where a fault is confirmed, the remedy available to you.

Contact

Fyrenzo
7 King Ferry
ST3 5SH Russellland, United Kingdom
Email: contact@fyrenzo.shop
Phone: +446731325505